Return/Refund Policy
SEWTECHMART – Return/Refund Policy
1. Eligibility for Returns:
- Items can be returned within 7 days of receipt for a full refund or exchange.
- To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging.
2. Non-Returnable Items:
- Customised parts
- Items purchased on clearance
- Needles
- Bobbins and Bobbin cases.
- Hooksets
- Folders
3. Return Process:
- To initiate a return, please contact our customer support at contact@sewtechmart.com or +91 9313682280 with your order details.
- We will provide you with return instructions.
4. Refund Process:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be sent to your account within 7 business days.
5. Exchange Policy:
- If you need to exchange an item, please contact us at contact@sewtechmart.com or +91 9313682280. We will guide you through the process.
6. Shipping Costs for Returns:
- Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
7. Contact Information:
- For any return-related inquiries, please contact us at contact@sewtechmart.com or +91 9313682280.
Need help?
Contact us on whatsapp or on call for questions related to refunds and returns.