Return/Refund Policy

SEWTECHMART – Return/Refund Policy

1. Eligibility for Returns:

  • Items can be returned within 7 days of receipt for a full refund or exchange.
  • To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging.

2. Non-Returnable Items:

  • Customised parts
  • Items purchased on clearance
  • Needles
  • Bobbins and Bobbin cases. 
  • Hooksets
  • Folders

3. Return Process:

  • To initiate a return, please contact our customer support at contact@sewtechmart.com or +91 9313682280 with your order details.
  • We will provide you with return instructions.

4. Refund Process:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be sent to your account within 7 business days.

5. Exchange Policy:

  • If you need to exchange an item, please contact us at contact@sewtechmart.com or +91 9313682280. We will guide you through the process.

6. Shipping Costs for Returns:

  • Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

7. Contact Information:

Need help?

Contact us on whatsapp or on call for questions related to refunds and returns.

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