Cancellation policy for Sewtech Mart
At SewTechMart.com, we aim to provide fast and reliable service for all our customers.
To ensure fairness and smooth operations, the following cancellation rules apply to all orders placed through our website or app.
1. Order Cancellation by Customer
Orders for spare parts can be cancelled within 4 hours of placing the order, only if the item has not been packed or shipped. Shipped orders can be returned as per our refunds and returns policy, but might incur a restocking and shipping charge.
Once an item has been processed, packed, or dispatched, the order cannot be cancelled.
Custom or specially ordered parts (non-stock items) cannot be cancelled after confirmation.
2. Auto-Cancellation by SewTechMart
Your order may be automatically cancelled if:
The item is out of stock or discontinued.
The order is flagged for incomplete payment, invalid address, or verification failure.
We suspect non-genuine or fraudulent activity.
Any payments collected will be refunded in such cases.
3. Refund Timeline on Cancellations
Refunds for cancelled orders (where applicable) will be processed within 5–7 business days.
Refunds will be issued to the original payment method.
4. Non-Cancellable Items
Custom, made-to-order, imported, or indent-order products.
Items listed as Clearance, Sale, or Final Stock.
Products already shipped, installed, or used.
5. How to Request a Cancellation
Customers can request cancellation by:
Logging into their account on SewTechMart.com → My Orders → Cancel Order
Emailing us at hello@sewtechmart.com
Contacting our helpline at +91 9313682280
6. Special Policy for Wholesale buyers and traders
Bulk and B2B orders follow separate cancellation terms:
A minimum 20% advance is non-refundable once procurement has started.
Once goods are sourced or dispatched, no cancellations are accepted.
For any clarifications, please connect with us at hello@sewtechmart,com